All sales are final due to the hygienic nature of our products.
If something isn’t right with your order, select the enquiry that best matches what happened.
Submit your claim within 24 hours.
For damaged, defective, incorrect or incomplete orders.
Approved claims are resolved through replacement. Where replacement is not possible, a refund may be offered at NAILU’s discretion.
Start Claim →All sales are final.
We do not accept returns, exchanges or refunds for:
More than 24 hours?
Claims should be submitted within 24 hours of receiving your items.
Claims submitted later may still be reviewed on a case by case basis.
Before production or dispatch.
You may cancel your order before it has been handmade or dispatched.
Once your order has been dispatched, cancellation is no longer possible.
Marked delivered but not there?
Contact us as soon as possible.
While NAILU is not responsible for parcels marked as delivered by the carrier, we will assist with an investigation where possible.
Something else?
If your enquiry does not fit one of the options above, contact our concierge team.
Thank you. Your claim has been received.
Our concierge team will contact you via the email provided.
We couldn’t submit your claim. Please check your connection and try again.
NAILU may refuse claims where insufficient information is provided or where we reasonably believe this policy has been misused.
